Shipping policy
At Jalayimiya, every piece is thoughtfully prepared & carefully packed by our small team in Western Australia before beginning its journey to you.
We aim to dispatch all orders within 2–5 business days, with many orders leaving sooner. During collection launches, promotional events & holiday periods, dispatch times may be slightly longer. If there is a significant delay, we'll keep you informed via email.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel on its way to you.
SHIPPING RATES
Australia
- Standard Shipping: $10 AUD
- FREE Standard Shipping on orders over $199 AUD
All Australian orders are sent via Australia Post with tracking.
We do not currently offer an Express Shipping option as we're unable to guarantee carrier delivery timeframes once an order leaves us.
New Zealand
- Flat Rate Shipping: $15 AUD
International
Shipping rates for other international destinations are calculated at checkout where available.
International orders are sent via Australia Post before being transferred to the relevant local postal carrier in the destination country.
International customers are responsible for any customs duties, import taxes or local processing fees charged by their country.
DELIVERY TIMEFRAMES
Australia
Once your order has been dispatched, estimated standard delivery is generally 5–10 business days.
Delivery timeframes are estimates only and may vary depending on your location, seasonal demand, weather, carrier delays or other circumstances outside our control.
International
Estimated international delivery after dispatch is generally 10–21 business days.
International delivery times can vary considerably due to customs processing, destination country & local postal services.
ONCE YOUR ORDER LEAVES US
Once your parcel has been dispatched, it enters the care of Australia Post or the relevant delivery provider.
From this point, delivery timeframes, tracking updates, delivery attempts & the handling of your parcel while in transit are managed by the carrier and are outside Jalayimiya's direct control.
While we cannot control carrier delays or guarantee delivery dates once your parcel has left us, we'll always do our best to help if something doesn't look right.
If your parcel appears to be significantly delayed, please check your tracking information and contact Australia Post or your local carrier in the first instance. You're also welcome to contact us and we'll assist with an investigation where possible.
Nothing in this policy excludes or limits any rights or remedies available to you under Australian Consumer Law.
FREE 30-DAY RETURNS
We want you to feel confident shopping Jalayimiya online. If the fit isn't quite right or you've changed your mind, we've made eligible returns easy.
Australian customers receive FREE returns on eligible purchases within 30 days of delivery through our online Returns Portal.
Eligible items can be:
- Exchanged for another size, subject to availability
- Returned for store credit to use on a future Jalayimiya purchase
To be eligible for a return, items must be:
- Unworn, unwashed & unused
- In their original condition
- Returned with all original tags attached
- For swimwear, returned with the hygiene liner intact
STARTING A RETURN
Returns are managed through our online Returns Portal.
Simply enter your order details, select the item you'd like to return & follow the prompts.
Eligible Australian returns will receive a free return shipping label through the portal.
Our mailing satchels include a second adhesive strip, so you can reuse your original Jalayimiya satchel to send your return back to us.
INTERNATIONAL RETURNS
International customers can return eligible items within 30 days of delivery.
International customers are responsible for the cost of return shipping. Original shipping charges, customs duties, taxes & other import-related charges are non-refundable.
FINAL SALE
Items marked Final Sale or purchased during a promotion specifically advertised as Final Sale cannot be returned or exchanged for change of mind.
This does not affect your rights under Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.
RETURN PROCESSING
Once your return reaches us, our team will inspect the item to ensure it meets our return conditions.
You'll receive confirmation once your exchange or store credit has been processed.
ORDER CHANGES & CANCELLATIONS
If you need to make a change to your order, please contact us as soon as possible.
If your order has not yet entered processing, we'll do our best to assist.
If a cancellation is approved before dispatch, a store credit gift card will be issued for the full order value.
Gift cards are valid for 3 years and cannot be exchanged for cash.
Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.
FAILED DELIVERY ATTEMPTS
If delivery cannot be completed, your parcel may be redirected to your local post office or collection point.
Customers are responsible for monitoring their tracking information & collecting parcels within the timeframe provided by the carrier.
If a parcel isn't collected, it may be returned to us.
RETURN TO SENDER
Parcels returned to Jalayimiya due to:
- An incorrect or incomplete shipping address
- Failure to collect the parcel
- Refused delivery
- Unpaid customs charges
- Inability for the carrier to contact the recipient
may incur a reshipment fee:
- Australia: $15 AUD
- International: $20 USD
If you choose not to have the parcel resent, store credit will be issued for the eligible order value less original shipping costs and any applicable Return to Sender fees.
LOST OR MISSING PARCELS
If your tracking shows that your parcel has been delivered but you cannot locate it, please first:
- Check around the delivery location, including any safe-drop areas.
- Check with other members of your household or neighbours where appropriate.
- Contact Australia Post or your local delivery carrier using your tracking number.
If you're still unable to locate your parcel, contact us at hello@jalayimiya.info and we'll assist with the carrier investigation where possible.
SHIPPING & TRANSIT DAMAGE
Jalayimiya carefully checks & packs orders before dispatch.
Once your order has been dispatched, your parcel is in the care of Australia Post or the relevant delivery provider. The handling of parcels while travelling through the carrier network is outside Jalayimiya's direct control.
If your parcel arrives damaged and you believe the damage occurred during transit, please contact us as soon as possible and provide:
- Your order number
- Your tracking number
- Clear photographs of the damaged item
- Photographs of the external mailing satchel or box
- Photographs of any internal packaging
Please retain the damaged item and all packaging while the matter is being investigated.
We may ask you to lodge a damage enquiry with Australia Post or assist with an Australia Post investigation. Australia Post may also require the recipient to present the damaged item & packaging at a participating Post Office for assessment.
Where appropriate, we'll work with you and Australia Post to help resolve the matter.
Damage occurring within the carrier network may be subject to the carrier's compensation & claims process.
Nothing in this section excludes or limits any rights or remedies you may have under Australian Consumer Law.
THOUGHTFULLY PACKED
Your Jalayimiya order is packed with our footprint in mind.
Both your garment bag & mailing satchel are biodegradable. Our mailing satchels also include a second adhesive strip, allowing you to reuse the same satchel if you need to make a return.
We intentionally keep extras to a minimum. Beyond your packing slip, we don't include unnecessary cards, inserts or additional packaging destined for landfill.
It's one small way we're working to reduce unnecessary waste as Jalayimiya grows.
Less waste. More wearable art.
QUESTIONS?
If you have any questions about your order, shipping or making a return, we're here to help.
Email: hello@jalayimiya.info
Website: jalayimiya.com