Shipping policy

At Jalayimiya, every piece is thoughtfully prepared and carefully packed by our small team in Western Australia before beginning its journey to you.

We aim to dispatch all orders within 2-5 business days, with many orders leaving sooner. During collection launches, promotional events and holiday periods, dispatch times may be slightly longer. If there is a significant delay, we'll keep you informed via email.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel every step of the way.

Shipping Rates

Australia

  • Flat Rate: $10 AUD
  • Free Express Shipping on orders over $250 AUD

New Zealand

  • Flat Rate: $15 AUD

We ship using trusted delivery partners, including Australia Post and DHL, depending on your destination and available service.

Australia

All Australian orders are shipped via Australia Post.

Estimated delivery timeframes (after dispatch):

  • Standard: 5-10 business days
  • Express: Australia Post Express delivery estimates apply.

Delivery timeframes are estimates only and may vary depending on your location or seasonal demand.

International Shipping

International orders are shipped via Australia Post before being transferred to your local postal carrier.

Estimated delivery timeframe (after dispatch):

  • 10-21 business days

Delivery times may vary due to customs processing and local postal services.

Please note that international customers are responsible for any customs duties, import taxes or local processing fees charged by their country.

Order Changes & Cancellations

If you need to make a change to your order, please contact us as soon as possible.

If your order has not yet entered processing, we'll do our best to assist.

If a cancellation is approved before dispatch, a store credit gift card will be issued for the full order value.

Gift cards:

  • Are valid for 3 years
  • Cannot be exchanged for cash

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Delivery Delays

Once your parcel has been dispatched, delivery is managed by the shipping carrier.

While we'll always do our best to assist, Jalayimiya cannot accept responsibility for delays caused by shipping providers, customs processing or events outside of our control.

If you believe your parcel has been significantly delayed, please contact us and we'll happily assist with an investigation.

Failed Delivery Attempts

If delivery cannot be completed, your parcel may be redirected to your local post office or collection point.

Customers are responsible for monitoring tracking information and collecting parcels before they are returned to sender.

Return to Sender

Parcels returned to us due to:

  • Incorrect shipping address
  • Failure to collect
  • Refused delivery
  • Unpaid customs charges
  • Inability to contact the recipient

will incur a reshipment fee:

  • Australia: $15 AUD
  • International: $20 USD

If you choose not to have your parcel resent, a store credit will be issued for the order value less the original shipping costs and any applicable Return to Sender fees.

Shipping, Delivery & Transit Damage

Jalayimiya uses Australia Post as our delivery provider.

Once an order has been dispatched, the parcel is in the care of Australia Post. Delivery timeframes, tracking updates and the handling of parcels while in transit are managed by Australia Post and may be outside Jalayimiya's direct control.

If your parcel arrives damaged and you believe the damage occurred during transit, please contact us as soon as possible and provide:

Your order number
Clear photographs of the damaged item
Photographs of the external postal packaging and any internal packaging
Your Australia Post tracking number

Please retain the damaged item and all packaging while the matter is being investigated.

Jalayimiya may ask you to lodge a damage enquiry with Australia Post or assist with the Australia Post investigation. Australia Post may require the recipient to present the damaged item and packaging at a participating Post Office for assessment.

Where appropriate, we will work with you and Australia Post to resolve the matter.

Damage caused while a parcel is in Australia Post's network may be subject to Australia Post's compensation and claims process.

Nothing in this section excludes or limits any rights or remedies you may have under Australian Consumer Law.

If your parcel is marked as delivered but cannot be located, please contact your local carrier first, then email us at hello@jalayimiya.info. We'll gladly assist with any courier investigation where possible.

Questions?

If you have any questions about your order or shipping, we're here to help.

Email: hello@jalayimiya.info

Website: www.jalayimiya.com