FAQS
SHIPPING & DELIVERY
How much is shipping within Australia?
Australian standard shipping is $10 AUD.
We offer FREE standard shipping on Australian orders over $199 AUD.
All Australian orders are sent via Australia Post with tracking.
Do you offer Express Shipping?
No. We currently offer standard tracked shipping only.
Once a parcel leaves Jalayimiya, delivery timeframes are managed by Australia Post and are outside our direct control, so we're unable to guarantee Express delivery timeframes.
How long will my order take to ship?
We aim to dispatch orders within 2–5 business days, with many orders leaving sooner.
During collection launches, promotional events & holiday periods, dispatch times may be slightly longer.
Once your order has been dispatched, you'll receive an email with tracking information.
How long does delivery take?
Australian standard delivery is generally estimated at 5–10 business days after dispatch.
Delivery timeframes are estimates only and may vary depending on your location, seasonal demand or delays within the Australia Post network.
Once your parcel has been dispatched, delivery timeframes, tracking updates & handling while in transit are managed by Australia Post and are outside Jalayimiya's direct control.
We'll always do our best to assist if something doesn't look right.
Do you ship internationally?
Yes. We ship to selected international destinations.
New Zealand shipping is a flat rate of $15 AUD. Shipping rates for other available international destinations are calculated at checkout.
International orders are generally estimated to arrive within 10–21 business days after dispatch, although customs & local postal services may cause delays.
International customers are responsible for any applicable customs duties, import taxes or local processing fees.
What if my parcel is delayed or says delivered but I can't find it?
Please check your tracking information and contact Australia Post or your local delivery carrier first.
If your parcel still can't be located or appears to be significantly delayed, email hello@jalayimiya.info and we'll assist with the carrier investigation where possible.
RETURNS & EXCHANGES
What is your returns policy?
We offer FREE 30-day returns within Australia on eligible purchases.
Your 30-day return window begins from the date your order is delivered.
Eligible items can be:
- Exchanged for another size, subject to availability
- Returned for store credit to use on a future Jalayimiya purchase
Items must be unworn, unwashed & unused, with all original tags attached.
Swimwear must have the hygiene liner intact.
How do I make a return?
Returns are managed through our easy online Returns Portal.
Simply enter your order details, select the item you'd like to return & follow the prompts.
Eligible Australian returns receive a FREE return shipping label through the portal.
Our mailing satchels have a second adhesive strip, so you can reuse your original Jalayimiya satchel to send your return back to us.
Do I have to pay for return shipping?
Not for eligible Australian returns.
Eligible returns lodged through our Returns Portal within 30 days of delivery receive FREE return shipping.
International customers are responsible for their own return shipping costs.
Do you offer exchanges?
Yes.
Size exchanges are available on eligible purchases subject to stock availability.
Simply lodge your exchange through our Returns Portal within 30 days of delivery. Eligible Australian returns include free return shipping.
Can I return an item purchased with a discount code?
Yes, unless the item or promotion was specifically advertised as Final Sale.
Using an eligible welcome, loyalty, review or promotional code does not automatically make an item Final Sale.
Items purchased during promotions specifically advertised as Final Sale cannot be returned for change of mind.
Can I return a sale item?
Items marked Final Sale or purchased during a promotion specifically advertised as Final Sale cannot be returned or exchanged for change of mind.
This does not affect your rights under Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.
What if my item is faulty?
If you believe you've received a faulty item, please email hello@jalayimiya.info with your order number & clear photos of the issue.
We'll assess the issue promptly and provide an appropriate remedy in accordance with Australian Consumer Law.
Please contact us directly rather than lodging a faulty item as a standard change-of-mind return.
Was I sent an incorrect item?
If we've accidentally sent you the wrong item, please email hello@jalayimiya.info with your order number & clear photos.
We'll arrange the appropriate return and replacement at no cost to you.
Can I change my size before shipping?
Please contact hello@jalayimiya.info as soon as possible.
If your order hasn't entered processing, we'll do our best to update it. Changes cannot be guaranteed once an order has entered processing or been dispatched.
SALES & DISCOUNT PERIODS
When does Jalayimiya have sales?
At Jalayimiya, sales are intentionally rare.
To preserve the integrity & premium nature of our collections, our two main sale periods are:
- End of Summer Sale
- Black Friday Event
Outside of these periods, full-price collections reflect the value of our original artwork, small-batch production & considered design.
Can I use a discount code during a sale?
Welcome credits, loyalty rewards, review credits & promotional codes are not valid during sale periods unless explicitly stated.
Only one promotion may be used per order. Discounts cannot be combined unless specifically stated otherwise.
I forgot to apply my discount code. Can it be added afterwards?
No. Discount codes cannot be applied retrospectively once an order has been placed.
You can keep your eligible code for a future purchase within its validity period.
SIZING & FIT
Do your pieces run true to size?
Fit varies between silhouettes, fabrication & individual body shape.
Our pieces are designed with real women's bodies in mind, with considered coverage, comfort, movement & adjustability where possible.
We recommend checking the individual fit notes & size guide on each product page before ordering.
If you're unsure, you're always welcome to contact us for personalised sizing support.
What sizes do you offer?
Most Jalayimiya pieces are currently produced in sizes AU 6–20, although available sizing may vary by style.
As a small independent label, production minimums & responsible inventory management affect how many sizes can be produced within each collection.
We're continuing to work toward broader inclusivity as Jalayimiya grows.
SIZING EXPANSION & INCLUSIVITY
How has Jalayimiya sizing evolved?
Jalayimiya launched in 2022 as a print-on-demand label with limited sizing capability.
In 2024, we transitioned into independent manufacturing, beginning with sizes 8–14 before expanding to 8–18 as our production capacity grew.
As of 2026, most Jalayimiya styles are available in sizes 6–20.
Each stage of growth reflects what's realistically possible for a small, independent Aboriginal-owned brand balancing responsible production, minimum order quantities & inventory investment.
Will you expand sizing further?
Yes. Inclusive sizing is something we're actively working toward.
Expanding size ranges responsibly requires additional manufacturing investment, higher minimum order quantities & careful inventory planning to avoid unnecessary waste.
As Jalayimiya grows, we're continually trialling & learning from our expanded size range. Our recent introduction of sizes 6 and 20 allows us to better understand demand at both ends of our range. As a small label, every additional size requires significant investment, so we monitor how each size performs to make responsible decisions about where we invest next while continuing to work toward greater inclusivity.
Why does sizing expansion take time?
Unlike large fashion corporations, Jalayimiya is an independent label.
Every expansion of our size range requires additional production investment & inventory across each style and artwork.
Growing responsibly allows us to work toward greater inclusivity without creating excessive stock, compromising quality or putting unnecessary pressure on the sustainability of the business.
SUSTAINABILITY & SMALL-BATCH PRODUCTION
How is Jalayimiya working to reduce its environmental impact?
Our approach is guided by intentional design, conscious production & respect for Country.
We prioritise:
- Small-batch production to reduce overproduction
- Recycled or regenerated fibres where appropriate
- Considered pieces designed to be worn beyond a single season
- Thoughtful collection releases rather than constant mass production
- Minimal, biodegradable packaging
We're a growing independent label and we're continually looking for practical ways to reduce unnecessary waste as we grow.
How is my order packaged?
Your Jalayimiya order is packed with our footprint in mind.
Both our garment bags & mailing satchels are biodegradable.
Our mailing satchels also include a second adhesive strip, allowing you to reuse the same satchel if you need to make a return.
Beyond your packing slip, we intentionally don't include unnecessary cards, inserts or additional packaging destined for landfill.
Less waste. More wearable art.
Why are quantities limited?
Our pieces are intentionally produced in small batches.
Short production runs help us reduce overproduction, manage waste responsibly & maintain the quality of each collection.
It also means some pieces may sell out and never return.
RESTOCKS & PRODUCT RELEASES
Will sold-out styles return?
Sometimes, but not always.
Most Jalayimiya pieces are produced in small batches, and some artworks or styles will not be reproduced once sold out.
Join our mailing list or follow @jalayimiya to be the first to hear about restocks, new collections & upcoming releases.
ARTWORK, STORY & LANGUAGE
Where does the artwork come from?
Every Jalayimiya print begins as original hand-drawn artwork by founder & artist Brodie George, a Walmajarri-Gooniyandi woman from Fitzroy Crossing in the Kimberley region of Western Australia.
The artworks draw inspiration from Country, family, memory, lived experience & contemporary Aboriginal storytelling.
Each artwork is transformed into pieces designed to be worn, lived in & loved.
What do the product names mean?
Our pieces are named using Walmajarri or Gooniyandi language, connecting contemporary Jalayimiya designs back to culture, family & Country.
Through fashion, language remains visible, living & shared.
Do I need to be Aboriginal to wear Jalayimiya?
Absolutely not.
Jalayimiya is an Aboriginal-owned label grounded in culture, Country & storytelling, created to be worn by all women who connect with our pieces and wear them with appreciation & respect.
GRASSROOTS & COMMUNITY
Is Jalayimiya a grassroots brand?
Yes.
Jalayimiya began as a grassroots label and has grown through the women who connected with our artwork, clothing & story.
Today, our growing community includes thousands of customers across Australia, while Jalayimiya remains an independent Aboriginal-owned business built from the ground up.
What is the Jijahood?
The Jijahood is the community around Jalayimiya.
It's made up of the women who wear our pieces, share their looks, return collection after collection & champion one another.
Our Jijahood continues to grow both through Jalayimiya and our dedicated Facebook community, creating a space where women can connect through fashion, art & shared experience.
How does shopping with Jalayimiya support First Nations business?
Every purchase directly supports an independent Aboriginal-owned business and contributes to the growing Black economy.
As Jalayimiya grows, we're also able to create opportunities for First Nations creatives through areas including modelling, photography, content, creative production & collaboration.
Growing Jalayimiya means creating space for more First Nations people within the fashion & creative industries.
MODELLING & COLLABORATIONS
Do you offer modelling opportunities?
Yes. Modelling, content & UGC opportunities are released as Expressions of Interest throughout the year, primarily through our social channels & Jijahood community.
The majority of our modelling opportunities are created with our core customer in mind: women aged approximately 25–45, particularly mums and women within our most-purchased sizes of AU 10–16.
Representation matters to us. We want our customers to shop Jalayimiya seeing women, bodies & life stages that reflect the community actually wearing our clothes. For this reason, casting is considered carefully based on each campaign, the garments being photographed & our customer demographic.
We occasionally cast outside these demographics where a campaign or product calls for it, and any specific requirements will always be included in the EOI.
Opportunities may be gifted or paid depending on the campaign, requirements & scope of work. Submitting or being nominated for an EOI does not guarantee selection.
STILL HAVE QUESTIONS?
We're here to help.
Email: hello@jalayimiya.info
Website: jalayimiya.com