Refund policy

At Jalayimiya, we are committed to creating high-quality garments and providing a clear, respectful experience for every customer.
This policy operates in accordance with the Australian Consumer Law (ACL) and outlines your rights and our return processes.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Under the ACL, you are entitled to a repair, replacement, or refund if an item has a major failure, including where the product:

  • is faulty or defective

  • is unsafe

  • is significantly different from its description, imagery, or sample

  • does not perform as reasonably expected

  • is not fit for purpose and cannot be repaired within a reasonable timeframe

  • fails to last a reasonable period of time

Where a product is confirmed to have a major fault, you are entitled to a refund to your original payment method or another appropriate remedy as required under the ACL.

Nothing in this policy limits or overrides your rights under Australian Consumer Law.

CHANGE OF MIND & SIZING

We do not provide refunds for change-of-mind purchases.
This includes:

  • incorrect size selection

  • fit, length, or style preference

  • personal taste or styling decisions

To offer flexibility, we may provide at our discretion:

  • size exchange, subject to availability

  • store credit issued via email for future use

Refunds for sizing or fit concerns are not provided unless required under the ACL.

PRE-ORDER ITEMS

Pre-order items are clearly marked on the product page with an estimated dispatch timeframe.

If a pre-order item is purchased together with in-stock items, the entire order will be held and shipped together once the pre-order item arrives and is ready for dispatch.

Customers wishing to receive in-stock items earlier may contact hello@jalayimiya.info to discuss split shipment options. Additional shipping charges may apply.

Estimated dispatch dates for pre-order items are subject to change due to manufacturing, customs processing, freight delays, or other circumstances outside of Jalayimiya’s control. Customers will be updated where significant delays occur.

If a pre-order timeframe extends beyond a reasonable period under Australian Consumer Law, customers may be entitled to a remedy in accordance with the ACL.

FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please contact
hello@jalayimiya.info as soon as possible.

Where a fault is confirmed, we will provide an appropriate remedy in line with the ACL, which may include:

  • repair

  • replacement

  • refund

CONDITIONS OF RETURN

Returned items must be:

  • unworn, unwashed, and unused

  • in original condition

  • with all tags and sanitary liners intact

Items that do not meet these requirements may be returned to the customer.

RETURN POSTAGE

Return shipping costs are the customer’s responsibility for:

  • change-of-mind

  • sizing

  • fit-related returns

Return postage will only be reimbursed where required under the ACL, such as when an item is confirmed faulty or incorrect.

FINAL SALE ITEMS

Items discounted beyond standard welcome or loyalty offers, or purchased during promotional sale periods, are classified as Final Sale.

Final Sale items are not eligible for return, refund, exchange, or store credit unless deemed faulty under the ACL.
Where a Final Sale item is faulty, your consumer rights still apply.

HOW TO LODGE A RETURN

  1. Email hello@jalayimiya.info to request return approval.

  2. Pack items securely to prevent damage in transit.

  3. Send your return using tracked postage to:

Jalayimiya
PO Box 2014
Warwick WA 6024
Australia

Jalayimiya is not responsible for parcels lost in transit.

PROCESSING TIMEFRAMES

  • Returns must be shipped within 14 days of approval.

  • Please allow 1–4 business days after receipt for assessment.

  • You will be notified via email once processing is complete.

  • Returns that do not meet policy requirements will be sent back within 7 business days.

REFUNDS

Refunds are issued only where required under the ACL or where explicitly approved by Jalayimiya.

Approved refunds will be processed to the original payment method within 10 business days of approval.
Please allow additional time for your financial institution to complete processing.

If more than 15 business days have passed since approval, please contact:
hello@jalayimiya.info

SIZING GUIDANCE

Each product page includes a detailed size guide to support confident purchasing.

As fit may vary by style and body shape, we encourage customers to:

  • review measurements carefully

  • contact our team for personalised advice before ordering

Returns or refunds due to sizing or fit preference are not accepted unless required under the ACL.

PARCEL RESPONSIBILITY

Once delivery is confirmed by the postal carrier,
Jalayimiya is not liable for lost or stolen parcels.

Customers are responsible for ensuring a secure delivery location.

CONTACT

All return and exchange enquiries must be submitted via:

hello@jalayimiya.info