CUSTOMER CARE & RETURNS

At Jalayimiya, we are committed to creating high-quality, small-batch pieces and providing thoughtful, respectful customer care.

Our returns policy operates in accordance with the Australian Consumer Law (ACL). Nothing in our policies excludes, restricts or modifies your rights under the ACL.

RETURNS AT A GLANCE

  • Full-price items: free Australian returns within 30 days of delivery for a size exchange (subject to availability), store credit, or a refund to your original payment method (refunds subject to approval).
  • Sale items (20% or more off): size exchange or store credit within 30 days of delivery. No change-of-mind refunds.
  • Final Sale – Exchange Only: size exchanges only, within 14 days of delivery, subject to availability.
  • Final Sale: no returns, exchanges, refunds or store credit for change of mind.

Items must be unworn, unwashed and unused, in original condition with all tags attached. Swimwear must have the hygiene liner intact.

FAULTY, DAMAGED OR INCORRECT ITEMS

Sale and Final Sale conditions apply to change-of-mind returns only. If any item, including a sale or Final Sale item, is faulty, damaged or incorrect, please email hello@jalayimiya.info with your order number and clear photos. Where a fault is confirmed, we will provide a repair, replacement or refund in line with the ACL.

START A RETURN

Start your return through our Returns Portal

For full details, please read our Refund Policy and FAQs.

Questions? Email hello@jalayimiya.info.